Call Center Agent

 Call Center Agent

Arabic – English – Hindi – Urdu

Kiosk IT System Trading LLC

Abu Dhabi

Job details:



AED3,500 a month

Job Type

Part time / Home based




*Answer incoming calls and respond to customer’s emails, whats app chat, Web chat.

*Management and resolve customer complaints.

*Identify and escalate issues to the supervisor.

*Provide product and service information to customers.

*Research required information using available resources.

*Research, identify, and resolve customer complaints using applicable software.

*Process orders, forms, and applications.

*Route calls to appropriate resources.

*Document all call information according to standard operating procedures.

*Recognize, document, and alert the management team of trends in customer calls.

*Follow up customer calls where necessary.

*Complete call logs and reports.

*Other duties as assigned

*Call Center Agent Qualifications and Skills

*Must Speak Arabic & English

*Age from 21.

*High school diploma or equivalent.

*Proficient in relevant computer applications.

*Knowledge of customer service practices and principles.

*Excellent data entry and typing skills.

*Superior listening, verbal, and written communication skills.

*Ability to handle stressful situations appropriately.

Job Types: Part time/Full time, Permanent

Salary: AED3,500-5000 per month




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