Call Center Agent
Arabic – English – Hindi – Urdu
Kiosk IT System Trading LLC
Abu Dhabi
Job details:
Salary
AED3,500 a month
Job Type
Part time / Home based
Permanent
Description:
Responsibilities
*Answer incoming calls and respond to customer’s emails, whats app chat, Web chat.
*Management and resolve customer complaints.
*Identify and escalate issues to the supervisor.
*Provide product and service information to customers.
*Research required information using available resources.
*Research, identify, and resolve customer complaints using applicable software.
*Process orders, forms, and applications.
*Route calls to appropriate resources.
*Document all call information according to standard operating procedures.
*Recognize, document, and alert the management team of trends in customer calls.
*Follow up customer calls where necessary.
*Complete call logs and reports.
*Other duties as assigned
*Call Center Agent Qualifications and Skills
*Must Speak Arabic & English
*Age from 21.
*High school diploma or equivalent.
*Proficient in relevant computer applications.
*Knowledge of customer service practices and principles.
*Excellent data entry and typing skills.
*Superior listening, verbal, and written communication skills.
*Ability to handle stressful situations appropriately.
Job Types: Part time/Full time, Permanent
Salary: AED3,500-5000 per month
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